Form not sending me responses


#1

https://anymod.com/mod/kokda

Regretfully, I did not receive any email after test using the FORM. What is there to do?


#2

I can see the responses on the dashboard but I do not receive any notification, nor does the user receive any email to confirm the message was received successfully


#3

Hi Stefan, I’m also on the project so I saw 3 emails come through for the form :smiley:. It looks like you are also on those emails, so maybe check to see if they went into spam?


#4

Hey Tyler, I created another email and wrote the issue-description right into the body of the email. Again I did not receive any email.


#5

Hi Stefan, I also received this email, and you are copied on it as well. It is being sent from notify@anymod.comand delivered to your gmail account.

I also just checked our email sender analytics, and it shows the email as delivered to your inbox, so it may be going to spam – please let me know if it is!


#6

Hi Tyler, thank you for your investigation. I searched for potential reasons up and down, and from left to right, but I still cannot find any of those messages. Could you please confirm once again You can see I should have received a copy for the message I will send just now via the contact form? I will call that message “Final Test Stefano”


#7

Yes I received it as well, and you are copied on it. I forwarded it to you for reference.


#8

thank you. Sorry to have stolen your time on this ; ) I will have to investigate deeper - so strange …


#9

the issue is solved!

my german GMAIL-Accouhnt had TWO spam Folders , one was called “advertisement” and was displayed, the second was called “Spam” and was hidden behind a dropdown menu. I just found all messages. Just the way it had to be.


#10

Thanks for letting me know. I’ll check into the reason it was going into the spam folder and see what we can do about it!


#11

okay, and thank you for your support as well! It was simple, of cause, to tell gmail to no longer regard anymod-messages as spam. Thus, this issue should not occur again on my gmail account